TERMS & CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY - BY USING THE SERVICES OF ZZ HANDS YOU ARE ENTERING INTO A CONTRACT WITH US AND AGREEING TO THE FOLLOWING TERMS AND CONDITIONS.
'We', 'us' and 'our' means ZZ Hands 'you', 'the client', 'the customer', 'your' means the person who requested our services and enters into this contract.
SECTION 1 - FIXED RATES AND ESTIMATES
- The agreement is made between ZZ Hands and the client. The client is identified as the person who requested the quotation.
- The agreed estimate / quote represents a written contract for the exact work to be completed.
- As a booking fee 20 % deposit is required from the agreed estimated / quoted labour fee and the full amount for the materials which will be then deducted from the final invoice. Please note that we can only secure your dates if the booking deposit is received as our availability is filling up on a first come first serve basis.
- Any agreement made verbally is not covered by the contract unless it has been written into said contract.
- ZZ Hands will not enter into any dialogue, accept any requests or communicate in any way with anyone other than the client except where the client has provided written permission that allows them to do so.
- The acceptance of the quote, electronically or by any other means signifies a full acceptance and commitment to accept these terms and conditions.
- Please check your quotation carefully.
1.2 Scope of quoted work
The quote written by ZZ Hands for the client represents the requests of the client. It is not a builder’s survey and we will not be held liable for any task that is not included in the written quote.
1.3 Electric and water
The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.
1.4 Condition of existing walls, floors and ceilings
Unless specifically mentioned, no provision is made for repair of plastering beneath papered walls, floors or ceiling surfaces, as it is assumed that such plastering/wall and underlaid is in good condition, and is suitable to take treatment specified. Similarly, the costs of the repairs and renewals of any defects which are not visible at the time of estimating will be chargeable, unless allowance for such items is included.
In the event of cancellation by the client, the client agrees to notify ZZ Hands in writing or by email 15 days before the project start date. In the event that ZZ Hands are not notified of the cancellation, the client agrees to pay all of ZZ Hands's administration, lost work and scheduling costs amounting to no less than 15% of the total project cost.
If the customer elects to cancel our services after we have begun work, the customer agrees to pay all of ZZ Hands’s administration, lost work and scheduling costs amounting to no less than 50% of the total project cost. Postponement of scheduled works rather than cancellation is acceptable only if the rescheduled date is bona fide and within 8 weeks of the initial date scheduled. Should further postponement occur, you will be deemed to have cancelled our services and the cancellation levy will apply as above.
All necessary materials can and will be provided by us unless otherwise agreed and will always be of high quality and used in an appropriate manner as per the manufacturer's guidelines. Where it is necessary to match existing decor, our work will be carried out with this in mind, using appropriate materials that provide an exact match where possible. If an exact match will not be achievable, the client will be consulted. ZZ Hands are not responsible for the performance or suitability of materials, parts or products purchased directly by the client and allow ZZ Hands to use these at their own risk.
1.7 Changes to your quote
Any quote or estimate is subject to revision, if a customer change mind, makes changes to their property or building after receiving a quote from ZZ Hands, customers must let us know of all changes made as soon as possible, so that their quote can be revised. Any changes made without notifying us, may cause a delay in the work until a price has been agreed for any changes.
1.8 Completion timescales
Estimated completion times are guidelines and although we will endeavour to complete the work in the time frame intimated, we will not be held liable for failure to complete the scheduled works within the estimated time frame. Similarly, it may be that by employing extra resources we can finish a project more quickly than estimated. In which case the price of the quote will not change.
1.9 Storage of tools
We may on occasion request that tools be left on site overnight. The client reserves the right to decline such requests.
1.10 Validity period of quotations
Quotes are valid for 28 days from the date of issue.
1.11 Damages and sub-standard workmanship
It is the responsibility of the client:
- To remove valuable and/or fragile items from the areas to be decorated.
- To remove pictures and other items hanging from the wall.
- To remove electrical goods from the areas where works will be carried out.
Assistance can be provided with the repositioning and/or removal of bulky furniture items and goods. We reserve the right to decline to move goods if the condition is at risk of damage to the equipment or the property. We reserve the right to decline to move particularly heavy or bulky items if they present a higher than accepted health and safety risk. Where items cannot be covered or protected, but could easily have been removed, we will request that they are removed before work commences. We cannot be held liable for damage to such items if they are not removed.
If at the end of the job the client is dissatisfied with any aspect of the service, they must inform us as soon as possible. Clients must allow ZZ Hands to effect a remedy using our own tradespersons and under no circumstances will we be held liable for the costs of reparations by third parties that we have not expressly agreed to in writing. The client must notify ZZ Hands, in writing within 24 hours of an alleged breakage or damage caused by our employees.
1.12 Additional work
We are in most cases happy to do small “favours” for our clients over and above our quotations however this is expressly done at your own risk and we will not accept any responsibility for any work undertaken that is not in your written quote, including loss or damage to persons or property. Such works may be charged as overtime, where we can not guarantee the contracted estimated completion times.
We will take every possible precaution to ensure that all vulnerable areas and any objects left in the work area are carefully and thoroughly covered and/or masked. However, there will always remain a very small risk of overspill or dust getting past these precautions. In the rare event of overspill, dust or other cosmetic damage, we will endeavour to ensure that it is satisfactorily cleaned.
1.14 Pre-existing damage
We may take photographs of your property or complete a pre-existing damage form prior to the start of the project. In the unlikely event that we do damage your property and this is a result of our negligence, you will be covered by our insurance for the full amount. However, claims that we can dispute with photo evidence or written agreement will incur a £100 charge per complaint to cover administration costs.
1.15 Payment of quoted and fixed price work
The client agrees to pay the invoice for completed work within 7 days after completion of the project. In the event that the client is unhappy with the standard of workmanship, the correct complaints procedure as show in these terms and conditions must be followed. All materials purchased for, or on behalf of the client, remain the property of ZZ Hands until payment of the final invoice by the client to ZZ Hands. In the event of dispute, the client agrees to allow access to the property to a representative of ZZ Hands to retrieve all materials that remain the property of the company. We are happy to provide invoices for businesses and individuals. However, payment is due within the time-scales as stated in the Terms and Conditions and the amount, unless amended by ZZ Hands, is fixed in the quotation. Therefore, the client is liable for payment, regardless of whether an invoice has been received. A second copy of an invoice can be issued at a cost of £25 per invoice to cover administration costs.
1.16 Completion of the project
If ZZ Hands deems it necessary, the client must be available on the last day of the project for consultation and final sign-off for the project. In the event that the client is unavailable, unless otherwise agreed in writing, the client accepts that the project has been completed to their satisfaction and payment in full is due.
1.17 Termination of the contract by ZZ Hands
ZZ Hands will not tolerate aggressive or rude behaviour, racism, nationalism; sexism, homophobia or ageism directed towards any of its staff or tradespersons and reserves the right to terminate the project at any time in this event.
SECTION 2 - PAYMENT
2.1 Payment methods
We accept Cheques, Bank transfers for settlement of your account.
2.2 Payments to tradespersons
Our staff is not permitted to accept payment - to pay for your deposit or completed job, you must pay ZZ Hands directly. If you pay any member of staff for either a deposit or completion of work, you will be in breach of your terms and conditions and an administrative charge of £50.00 will be charged.
2.3 Payment time scales
The client agrees to pay the invoice a maximum of 7 Days after submission of the project invoice. ZZ Hands reserves the right to re-issue the invoice and request payment within 5 days of re-issue. Should the outstanding balance not be settled within 5 days, ZZ Hands reserve the right to apply a late payment interest amount that is 8,5% of the final cost which
applies to each re-issued invoice.
2.4 Unpaid accounts
In the event that ZZ Hands cannot recover any outstanding amounts after a reasonable amount of time, we will employ the services of a debt collection agency. The client accepts that the debt collection agency will increase the outstanding amount to cover their costs - this fee is applied as soon as the debt is passed from us to them and usually amounts to 33% of the cost of the invoice - it is therefore strongly in your interests to settle your invoice as soon as possible to avoid these extra costs. Once the debt passes from us to the debt collection agency, we have no further involvement in the account and cannot reverse the process or any associated fees.
SECTION 3 - DISCOUNTS, PROMOTIONS AND BUNDLES
3.1 From time to time ZZ Hands run promotions and offers - these promotions and offers come with the following conditions:
- Discount is limited to labour costs only.
- Materials costs are not included in the promotion.
- Discounts cannot be combined - one promotional discount may be used per transaction.
- Offer periods are limited - refer to the specific promotion for validity period.
- ZZ Hands reserves the right to withdraw any offer at any time.
- Prices for our bundles are subject to change without notice.
3.2 We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
3.3 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. While we do our best to source products from the most reliable premium suppliers, occasionally we do come across faulty items for which we cannot take any responsibility and are non-refundable.
SECTION 4 - DIGITAL CONTENT
4.1 ZZ Hands shall be permitted to take and use photographs of our work in your property which demonstrates the Services provided by us for its own marketing purposes, if you wish to opt out please let us know in writing.
SECTION 5 - THIRD-PARTY LINKS
5.1 We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
SECTION 6 - GOVERNING LAW
6.1 These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.