TERMS & CONDITIONS

 

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY - BY USING THE SERVICES OF ZZ HANDS YOU ARE ENTERING INTO A CONTRACT WITH US AND AGREEING TO THE FOLLOWING TERMS AND CONDITIONS.

'We', 'us' and 'our' means ZZ Hands 'You', 'the client', 'the customer', 'your' means the person who requested our services and enters into this contract.

SECTION 1 - FIXED RATES AND QUOTATIONS

1.1 Contract

          - The agreement is made between ZZ Hands and the client. The client is identified as the person who requested the                    quotation.

          - The agreed final quote represents a written contract for the exact work to be completed at the price quoted.

          - As a booking fee 20 % deposit is required from the agreed final quoted labour fee and the full amount for the materials             which will be then deducted from the final invoice.

          - Any agreement made verbally is not covered by the contract unless it has been written into said contract.                     

          - ZZ Hands will not enter into any dialogue, accept any requests or communicate in any way with anyone other than the             client except where the client has provided written permission that allows them to do so.

          - The acceptance of the quote, electronically or by any other means signifies a full acceptance and commitment to accept             these terms and conditions.

          - Please check your quotation carefully.

1.2 Scope of quoted work

      The quote written by ZZ Hands for the client represents the requests of the client. It is not a builder’s survey and we                     will not be held liable for any task that is not included in the written quote.

1.3 Electric and water

      The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.

1.4 Condition of existing walls, floors and ceilings

      Unless specifically mentioned, no provision is made for repair of plastering beneath papered walls, floors or ceiling surfaces,       as it is assumed that such plastering/wall and underlaid is in good condition, and is suitable to take treatment specified.           Similarly, the costs of the repairs and renewals of any defects which are not visible at the time of estimating will be                   chargeable, unless allowance for such items is included.

1.5 Cancellation

      In the event of cancellation by the client, the client agrees to notify ZZ Hands in writing or by email 15 days before                   the project start date. In the event that ZZ Hands are not notified of the cancellation, the client agrees to pay all of ZZ               Hands's administration, lost work and scheduling costs amounting to no less than 15% of the total project cost.

      If the customer elects to cancel our services after we have begun work, the customer agrees to pay all of ZZ Hands’s                 administration, lost work and scheduling costs amounting to no less than 50% of the total project cost. Postponement of               scheduled works rather than cancellation is acceptable only if the rescheduled date is bona fide and within 8 weeks of the         initial date scheduled. Should further postponement occur, you will be deemed to have cancelled our services and the               cancellation levy will apply as above.

1.6 Materials

      All necessary materials can and will be provided by us unless otherwise agreed and will always be of high quality and used       in an appropriate manner as per the manufacturer's guidelines. Where it is necessary to match existing decor, our work will         be carried out with this in mind, using appropriate materials that provide an exact match where possible. If an exact match         will not be achievable, the client will be consulted. ZZ Hands are not responsible for the performance or suitability of                 materials, parts or products purchased directly by the client and allow ZZ Hands to use these at their own risk.

1.7 Changes to your quote

      Any quote or estimate is subject to revision, if a customer change mind, makes changes to their property or building after           receiving a quote from ZZ Hands, customers must let us know of all changes made as soon as possible, so that their quote         can be revised.  Any changes made without notifying us, may cause a delay in the work until a price has been agreed for         any changes.

1.8 Completion timescales

      Estimated completion times are guidelines and although we will endeavour to complete the work in the time frame intimated,       we will not be held liable for failure to complete the scheduled works within the estimated time frame. Similarly, it may be           that by employing extra resources we can finish a project more quickly than estimated. In which case the price of the quote         will not change.

1.9 Storage of tools

      We may on occasion request that tools be left on site overnight. The client reserves the right to decline such requests.

1.10 Validity period of quotations

        Quotes are valid for 28 days from the date of issue.

1.11 Damages and sub-standard workmanship

        It is the responsibility of the client:

          - To remove valuable and/or fragile items from the areas to be decorated.

          - To remove pictures and other items hanging from the wall.

          - To remove electrical goods from the areas where works will be carried out.

        Assistance can be provided with the repositioning and/or removal of bulky furniture items and goods. We reserve the right         to decline to move goods if the condition is at risk of damage to the equipment or the property. We reserve the right to             decline to move particularly heavy or bulky items if they present a higher than accepted health and safety risk. Where items         cannot be covered or protected, but could easily have been removed, we will request that they are removed before work           commences. We cannot be held liable for damage to such items if they are not removed.

          If at the end of the job the client is dissatisfied with any aspect of the service, they must inform us as soon as possible.               Clients must allow ZZ Hands to effect a remedy using our own tradespersons and under no circumstances will we be held         liable for the costs of reparations by third parties that we have not expressly agreed to in writing. The client must notify ZZ           Hands, in writing within 24 hours of an alleged breakage or damage caused by our employees.

1.12 Additional work

        We are in most cases happy to do small “favours” for our clients over and above our quotations however this is expressly           done at your own risk and we will not accept any responsibility for any work undertaken that is not in your written quote,           including loss or damage to persons or property. Such works may be charged as overtime, where we can not                         guarantee the contracted estimated completion times.

1.13 Precautions

        We will take every possible precaution to ensure that all vulnerable areas and any objects left in the work area are                   carefully and thoroughly covered and/or masked. However, there will always remain a very small risk of overspill or dust           getting past these precautions. In the rare event of overspill, dust or other cosmetic damage, we will endeavour to ensure           that it is satisfactorily cleaned.

1.14 Pre-existing damage

        We may take photographs of your property or complete a pre-existing damage form prior to the start of the project. In the           unlikely event that we do damage your property and this is a result of our negligence, you will be covered by our                     insurance for the full amount. However, claims that we can dispute with photo evidence or written agreement will incur a           £100 charge per complaint to cover administration costs.

1.15 Payment of quoted and fixed price work

        The client agrees to pay the invoice for completed work within 7 days after completion of the project. In the event that the           client is unhappy with the standard of workmanship, the correct complaints procedure as show in these terms and                     conditions must be followed. All materials purchased for, or on behalf of the client, remain the property of ZZ Hands until           payment of the final invoice by the client to ZZ Hands. In the event of dispute, the client agrees to allow access to the               property to a representative of ZZ Hands to retrieve all materials that remain the property of the company. We are happy           to provide invoices for businesses and individuals. However, payment is due within the time-scales as stated in the Terms             and Conditions and the amount, unless amended by ZZ Hands, is fixed in the quotation. Therefore, the client is liable for           payment, regardless of whether an invoice has been received. A second copy of an invoice can be issued at a cost of               £25 per invoice to cover administration costs.

1.16 Completion of the project

        If ZZ Hands deems it necessary, the client must be available on the last day of the project for consultation and final                   sign-off for the project. In the event that the client is unavailable, unless otherwise agreed in writing, the client accepts that           the project has been completed to their satisfaction and payment in full is due.

1.17 Termination of the contract by ZZ Hands

        ZZ Hands will not tolerate aggressive or rude behaviour, racism, nationalism; sexism, homophobia or ageism directed               towards any of its staff or tradespersons and reserves the right to terminate the project at any time in this event.

SECTION 2 - PAYMENT

2.1 Payment methods

      We accept Cheques, Bank transfers for settlement of your account.

2.2 Payments to tradespersons

      Our staff is not permitted to accept payment - to pay for your deposit or completed job, you must pay ZZ Hands                       directly. If you pay any member of staff for either a deposit or completion of work, you will be in breach of your terms and         conditions and an administrative charge of £50.00 will be charged.

2.3 Payment time scales

      The client agrees to pay the invoice a maximum of 7 Days after submission of the project invoice. ZZ Hands reserves the           right to re-issue the invoice and request payment within 5 days of re-issue. Should the outstanding balance not be settled             within 5 days, ZZ Hands reserve the right to apply a late payment interest amount that is 8,5% of the final cost which

      applies to each re-issued invoice.

2.4 Unpaid accounts

      In the event that ZZ Hands cannot recover any outstanding amounts after a reasonable amount of time, we will employ the         services of a debt collection agency. The client accepts that the debt collection agency will increase the outstanding amount       to cover their costs - this fee is applied as soon as the debt is passed from us to them and usually amounts to 33% of the cost       of the invoice - it is therefore strongly in your interests to settle your invoice as soon as possible to avoid these extra costs.           Once the debt passes from us to the debt collection agency, we have no further involvement in the account and cannot             reverse the process or any associated fees.

SECTION 3 - DISCOUNTS, PROMOTIONS AND BUNDLES

3.1 From time to time ZZ Hands run promotions and offers - these promotions and offers come with the following conditions:

          - Discount is limited to labour costs only.

          - Materials costs are not included in the promotion.

          - Discounts cannot be combined - one promotional discount may be used per transaction.

          - Offer periods are limited - refer to the specific promotion for validity period.

          - ZZ Hands reserves the right to withdraw any offer at any time.

          - Prices for our bundles are subject to change without notice.

3.2 We have made every effort to display as accurately as possible the colours and images of our products that appear at the         store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

3.3 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you           will meet your expectations, or that any errors in the Service will be corrected. While we do our best to source products from       the most reliable premium suppliers, occasionally we do come across faulty items for which We cannot take                             any responsibility and are non-refundable.

SECTION 4 - THIRD-PARTY LINKS

4.1 We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. Any use         by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are       familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

      Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for           examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for         any third-party materials or websites, or for any other materials, products, or services of third-parties.

SECTION 5 - GOVERNING LAW

 

5.1 These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed       in accordance with the laws of the United Kingdom.